FAQ'S | Alton Towers Breaks

Frequently Asked Questions

The top questions are:

1) Why can't I book a room at an onsite hotel?
All of our hotels are subject to availability so unfortunately if the hotel you require is not coming up this is because we have already sold our allocation.
In this instance we can only recommend you look at our other hotels which are available.

2) Can my tickets be used on any day?
No, all tickets are date specific.

3) Can I add fast track tickets to my booking?
No, it is not possible to add these to your booking, it will be necessary for you to purchase these locally.

4) How much is ticket only?
Please click here for ticket information.

5) What are the opening times at Alton Towers?
The Park opens at 9.30am and the ride time starts from 10.00am. Alton Towers Hotel Guests can enter the Park 30 minutes before opening for use of selected rides. The Park closes from 5.00pm onwards. Please see the noticeboards at the entrances for that day's closing time.
For full details click here

6) Is breakfast included in the cost of my package?
Please click the ‘more info’ button on-line for full details of the hotel in which you are interested.

7) Where is Alton Towers?
Please see Directions to Alton Towers for location and directions for Alton Towers.

8) How much will I lose should I need to cancel?
Please refer to our booking Terms and Conditions for this information.

9) Is Alton Towers Waterpark inc in my package?
Alton Towers Waterpark is not included in the packages, it is available as an add on attraction, this must be selected when going through the booking process.

10) Is priority pass included in the package?
Priority passes are not included in Alton Towers Breaks packages

11) Can you book themed rooms on Alton Towers Breaks?
No. Themed rooms need to booked directly with Alton Towers - please call 0871 282 5176 to book these rooms

12) Can you book a room for 5 or more people?
No. Rooms for 5 of more people need to booked directly with Alton Towers - please call 0871 282 5176 to book these rooms

13) Can we make a booking using promotional vouchers? No. We can't accept any promotional vouchers when making a bookings on Alton Towers Breaks

14) Can I use a discount code on Alton Towers Breaks? No. We can't accept any discount codes when making a bookings on Alton Towers Breaks